Refund & Cancellation Policy

TraderCater's Free plan costs nothing and requires no payment method. You can use it indefinitely within its usage limits (currently 2 accounts, 2 screenshot imports/day).

Paid plans are billed on a recurring basis (monthly) starting the day you subscribe, processed securely by Flutterwave. Your subscription automatically renews each cycle at the price shown at checkout, until you cancel.

If you're a first-time paid subscriber and TraderCater isn't right for you, email us within 7 days of your initial payment and we'll issue a full refund — no detailed justification needed. This one-time guarantee applies only to your first subscription payment, not to renewals.

You can cancel anytime from Settings → Billing, or by emailing support@tradercater.app. When you cancel:

• You keep Pro/Pro+ access until the end of your current billing period
• You will not be charged again after that period ends
• We don't provide prorated refunds for the unused portion of a billing period outside the 7-day guarantee above
• Your account automatically reverts to the Free plan (and its limits) once the paid period ends

If a renewal payment fails (e.g. expired card, insufficient funds), we'll attempt to notify you and may retry the charge. If payment isn't resolved within a reasonable grace period, your account will be downgraded to the Free plan. Your trade data is never deleted for a billing issue — only your plan tier changes.

If you're charged in error — duplicate charges, incorrect amount, or a charge after you'd already cancelled — email us immediately. Verified billing errors are refunded in full, regardless of the 7-day window above.

Upgrading takes effect immediately. Downgrading between paid tiers (e.g. Pro+ → Pro) takes effect at the start of your next billing cycle, so you keep the higher tier's access through the period you already paid for.

Email support@tradercater.app with the email address on your account and the date of the charge. We aim to respond within 2 business days, and approved refunds are returned to your original payment method within 5–10 business days depending on your bank/card issuer.

Billing questions of any kind? We're happy to help — reach out at support@tradercater.app.